Get in Touch With Us

Got a question about a specific sweepstakes casino, spotted something on quandora.com that needs a second look, or want to suggest a new operator for us to cover? This page explains the best way to reach our editorial team and what we can (and can't) help with.

The Best Way to Reach Us

Email is the most reliable channel for getting in touch. Send your message to [email protected] and a member of the team will read it personally — we don't rely on automated replies to stand in for a real answer.

To help us route your message quickly, it helps to mention upfront whether you're writing about a specific brand, a factual correction, a general question, or something else. If your enquiry relates to a particular sweepstakes casino, include the operator's name and, where relevant, the state you're playing from, since eligibility and terms can differ from one state to another.

What We Can Help With

• Questions about how sweepstakes casinos work — if you're unclear on the difference between Gold Coins and Sweepstakes Coins, how the no-purchase entry method works, or how prize redemptions are handled, we're happy to point you toward the relevant explanation on the site.
• Corrections and accuracy reports — welcome offers, eligible states, and terms at sweepstakes casinos change often. If you notice that a bonus, rating, or detail listed for any of the operators we cover — including Crown Coins, Spinblitz, Lone Star, or any other name on our list — looks out of date, tell us and we'll review it.
• Suggestions for new operators — new sweepstakes casinos launch regularly. If there's one you think belongs on our radar, let us know and we'll take a look.
• Feedback on our content — if a page was unclear, missing something you needed, or you'd like to see a topic covered in more depth, we read every note.
• Partnership or editorial enquiries — if you represent a sweepstakes or social casino operator and want to discuss how you're represented on the site, please introduce yourself and explain what you're proposing.

What We Can't Do

We're an independent comparison and review site, not an operator, and not a customer support desk for any of the brands listed here. That means a few things fall outside what we can help with:

• We can't access, verify, or make changes to your account at Crown Coins, Spinblitz, Lone Star, MegaBonanza, or any other sweepstakes casino. Account issues, redemption delays, verification (KYC) problems, or coin balances need to go directly to the operator's own support team, usually reachable from within your account or on their site.
• We can't confirm whether a particular platform is legal for you to use in your state. Sweepstakes casino availability varies by state, operators set their own eligibility rules, and laws in this area change frequently. If you have a legal question about your specific situation, check the operator's terms and, where needed, seek independent advice — we're not able to give legal guidance.
• We can't guarantee outcomes, redemption amounts, or processing times for any platform. Games involve chance, and redemption thresholds, identity verification steps, and payout timing are set by each operator, not by us.

Responsible Play

If you or someone you know is struggling to keep play in check — whether that's time spent, money spent on coin packages, or difficulty stopping — please mention this in your message. We'll point you toward appropriate support resources. Sweepstakes casinos are intended for adults of legal age only, and age requirements vary by operator, typically 18 or 21 and up depending on the platform and state.

What Happens After You Write to Us

Every message is read by a real person on our team. We aim to reply within a couple of working days, though it can take a little longer during busier periods. If your question is about a state-by-state legality issue or a specific operator's terms, we'll do our best to answer from publicly available information, but we'd always encourage you to double-check current terms directly with the operator before signing up or making a purchase, since offers, eligible states, and thresholds can change without much notice.

If you're still deciding which platform to try, our Best Non GamStop Casinos 2026 page may also be a useful starting point alongside anything you learn from getting in touch.

Thanks for taking the time to reach out — reader feedback is one of the main ways we keep this site accurate and useful.